Returns & Exchanges
At Heybike Sports, we want you to ride with confidence and offer a 30-day return policy for unused gear and equipment. If you are not completely satisfied with your purchase, we are here to help with a straightforward exchange or refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Inspection and Refund
Once our technicians inspect the returned gear for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing